TODO: REVIEW!!!! Machine-translated draft — verify against the Slovene original before publishing.
DIGITAL ELEKTRONIK d.o.o.
Valid from: 10.8. 2026
1. GENERAL PROVISIONS
These general terms and conditions govern the operation of the online shop www.digielektronik.com, the rights and obligations of the provider and customers, the conditions of purchase, delivery, payment, complaints, returns and the use of the website.
These terms are prepared in accordance with:
- the Consumer Protection Act (ZVPot-1)
- the Obligations Code (OZ)
- the Market Electronic Commerce Act
- the EU General Data Protection Regulation (GDPR)
- the Personal Data Protection Act (ZVOP-2)
- other applicable legislation of the Republic of Slovenia and the European Union.
By using the website or placing an order, the customer confirms that they are acquainted with these general terms, understand them and accept them in full.
These terms apply to all natural and legal persons and to all purchases through the online shop.
2. PROVIDER INFORMATION
The online shop provider is:
DIGITAL ELEKTRONIK d.o.o.
Gačnikova pot 2
2390 Ravne na Koroškem
Slovenia
Registration number: 5355842
VAT ID: SI98645838
Director: Božidar Hudopisk
Telephone: +386 (0)5 330 50 00
Sales: +386 (0)5 330 50 01
E-mail: info@digielektronik.com
Website: www.digielektronik.com
(hereinafter: the provider or the seller)
3. ABOUT THE COMPANY
Digital Elektronik d.o.o. is a Slovenian company with more than 35 years of tradition, founded in 1990, specialised in the distribution of electronic components for vehicles, automotive electronics, industrial electronic components and vehicle conversion systems.
The company is the general agent or distributor of renowned world manufacturers, including:
- MetaSystem
- MTA
- SPAL
- Webasto
- Littelfuse
- Audison
- Hertz
- Rockford Fosgate
- Audiodesign
- Eurolites
- Aragon
- Menber's
and a distributor of the brands:
- Alpine
- Pioneer
- Blaupunkt.
Digital Elektronik d.o.o. supplies:
- individuals
- car repair workshops
- auto electricians
- vehicle conversion companies
- vehicle manufacturers
- industrial companies
- OEM partners
- retailers
- public institutions
- business customers in Slovenia and the European Union.
4. BUSINESS AREA
The online shop's offer primarily includes:
- electronic components for vehicles
- automotive electrics
- electrical installations
- relays
- fuses
- connectors
- cable systems
- automotive fans
- heating systems
- parking systems
- alarm systems
- automotive audio
- industrial electronic components
- spare parts
- vehicle accessories
- products for the conversion of passenger, commercial and special vehicles.
The provider reserves the right to change the offer without prior notice.
5. USE OF THE ONLINE SHOP
The online shop enables:
- browsing products
- placing orders
- registering a user account
- tracking orders
- receiving offers
- communication with the seller.
The user is obliged to use the website lawfully and in accordance with applicable regulations.
The following is prohibited:
- providing false information
- abuse of user accounts
- attempts to break into the information system
- automated data collection
- copying content without permission.
In the event of abuse, the provider may disable access to the user account without prior warning.
6. USER REGISTRATION
A purchase is possible:
- as a registered user
- as a guest.
The registered user is responsible for the accuracy of all data provided.
The user must:
- protect their password
- immediately report any abuse of the account
- keep their data up to date.
The provider is not liable for damage caused by unauthorised use of a user account due to user negligence.
7. CONCLUSION OF CONTRACT
The publication of products in the online shop constitutes an invitation to submit an offer.
The sales contract is concluded when the provider confirms the customer's order.
After placing the order, the customer receives an electronic notice of order receipt.
The provider may contact the customer to:
- verify data
- agree a delivery date
- confirm product availability
- correct any errors in the order.
If an ordered product cannot be supplied, the provider may:
- offer an equivalent product
- extend the delivery date
- partially fulfil the order
- withdraw from the contract and refund any purchase price already paid.
8. PRODUCT SPECIFICS
The provider sells professional electronic components whose correct selection and installation require appropriate technical knowledge.
Before purchase, the customer must verify:
- product compatibility
- technical specifications
- the installation method
- the prescribed conditions of use.
The provider is not liable for damage caused by:
- incorrect installation
- incorrect use
- unauthorised modifications
- the use of products contrary to the manufacturer's instructions.
For certain products, professional installation by a qualified service technician is recommended or required.
9. PRICES
All prices published in the online shop www.digielektronik.com are expressed in euros (EUR).
Unless expressly stated otherwise, prices include value added tax (VAT), in accordance with the applicable legislation of the Republic of Slovenia.
The provider strives to ensure up-to-date and correct prices but reserves the right to change prices without prior notice.
The price that applies to the customer is the one published at the time the order is placed.
Any discounts, promotions and special offers apply until cancelled or until stocks are sold out, unless expressly stated otherwise.
In the event of an obvious pricing error (for example a technical error or an obviously incorrectly displayed price), the provider reserves the right to withdraw from the contract or correct the error, and will notify the customer immediately.
10. VAT CHARGING
VAT is charged in accordance with the legislation of the Republic of Slovenia and the European Union.
Individuals
VAT is charged to customers from the Republic of Slovenia and other EU countries in accordance with applicable legislation.
Legal entities in the EU
Legal entities with a valid VAT identification number may purchase under the reverse charge rules if all legal conditions are met.
Customers from third countries
For export deliveries, VAT is charged in accordance with applicable legislation.
The customer is responsible for the accuracy of all tax data.
11. OFFERS AND QUOTATIONS
The provider may prepare an individual offer or quotation at the customer's request.
An offer is valid for the period stated in the offer.
If no validity period is stated, the offer is valid for 8 days from issue.
The provider reserves the right to change an offer due to:
- changes in manufacturer prices
- changes in exchange rates
- changes in transport costs
- changes in tax obligations
- sold-out stock.
A quotation does not constitute a stock reservation, unless expressly agreed otherwise.
12. PAYMENT METHODS
The provider offers the following payment methods:
- payment by pro forma invoice
- bank transfer
- payment by debit or credit cards
- PayPal (if enabled)
- other payment methods published in the online shop.
Legal entities may also transact under individually agreed payment terms.
The provider reserves the right to verify the customer's identity before processing an order.
13. PAYMENT TERMS
Unless otherwise agreed, the purchase price must be settled before the goods are dispatched.
Contractually agreed payment terms may apply to business customers.
In the event of late payment, the provider has the right to:
- charge statutory default interest
- withhold further deliveries
- withdraw from the contract
- claim compensation for damage incurred.
14. OWNERSHIP OF GOODS
Delivered goods remain the property of the provider until full payment of all of the customer's obligations.
Until ownership passes, the customer may not pledge, dispose of or encumber the goods without the provider's written consent.
15. DELIVERY
Digital Elektronik d.o.o. delivers products:
- throughout Slovenia
- to European Union countries
- and, by agreement, to other countries.
Delivery is carried out by contracted carriers.
The provider reserves the right to choose the most suitable carrier.
Delivery costs are shown before the order is completed.
16. LEAD TIMES
The provider endeavours to dispatch orders as quickly as possible.
The lead time depends on:
- product availability
- supplier deliveries
- logistics conditions
- customs procedures
- force majeure.
Published lead times are indicative.
If delivery is not possible within the expected period, the provider informs the customer accordingly.
In the event of a delay the customer is not entitled to claim damages, unless the law provides otherwise.
17. ACCEPTANCE OF GOODS
On acceptance the customer must check:
- the correctness of the consignment
- the quantity of products
- any damage to the packaging
- visible damage to the goods.
Any damage must be recorded by the customer in the carrier's report.
As a rule, the provider cannot consider later complaints about obvious damage that was not recorded on acceptance.
18. TRANSFER OF RISK
The risk of accidental destruction or damage to the goods passes to the customer on acceptance of the goods.
If the customer unjustifiably refuses to accept a consignment, they bear all costs of redelivery and any storage.
19. RIGHT OF WITHDRAWAL
Consumers have the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.
Notice of withdrawal must be sent:
- by e-mail to info@digielektronik.com
- or in writing to the company's address.
The customer must return the goods no later than 14 days after sending the notice of withdrawal.
Returned products must be:
- undamaged
- unused to an extent exceeding a normal inspection
- in the original packaging where possible
- together with all accompanying parts.
The provider refunds the purchase price no later than 14 days after receiving the notice of withdrawal, and may withhold the refund until it has received the returned goods or proof that they were dispatched.
20. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to:
- products made to the customer's specifications
- products ordered specially for the customer
- software with opened protective packaging
- sealed products that are not suitable for return once opened for health or hygiene reasons
- products whose value is inseparably linked to other items after delivery
- other cases specified in the Consumer Protection Act (ZVPot-1).
For business customers (B2B) the 14-day right of withdrawal does not apply, unless specifically agreed otherwise with the provider.
21. NON-CONFORMITY OF GOODS
For consumer customers, liability for non-conformity of goods applies in accordance with the provisions of the Consumer Protection Act (ZVPot-1).
Goods are non-conforming to the contract in particular when:
- they do not match the description, type, quantity or quality agreed at purchase
- they lack the properties required for normal use of products of the same type
- they are not suitable for the particular purpose made known to the seller before purchase
- they are not delivered with the agreed accessories, instructions or other documentation
- they do not match the manufacturer's or seller's public statements, unless those statements could not have been known or did not influence the customer's decision.
The customer must notify the seller of the alleged non-conformity without undue delay and enable the product to be inspected.
If the claim is justified, the customer is entitled to require:
- free repair
- replacement of the product
- a proportionate reduction of the purchase price
- a refund of the purchase price on withdrawal from the contract
in accordance with the provisions of applicable law.
22. WARRANTY
For products covered by a manufacturer's or provider's warranty, the warranty terms supplied with each product apply.
The warranty period begins on the day the product is handed over to the customer.
The warranty does not apply in the case of:
- mechanical damage
- incorrect use
- incorrect installation
- use contrary to the manufacturer's instructions
- interference by unauthorised persons
- damage caused by overvoltage, moisture, fire or other external influences
- normal wear and tear of the product.
The warranty does not limit the consumer's rights arising from non-conformity of goods.
23. COMPLAINTS
A complaint may be filed:
by e-mail:
info@digielektronik.com
or in writing at the company's registered office.
The complaint must contain:
- the name and surname or company name
- contact details
- the invoice or order number
- a description of the defect
- photographs where possible.
The provider may ask the customer for additional information or an inspection of the product.
If the complaint is justified, the provider will act in accordance with applicable law.
24. SERVICE PROCEDURE
If servicing is provided for a product, the customer must follow the provider's or manufacturer's instructions.
The product must be returned:
- properly protected
- complete
- without additional damage
- together with proof of purchase.
The provider may refuse to handle a product that has been additionally damaged due to inadequate packaging.
25. COMPLAINT COSTS
If it is established that the complaint is not justified or the defect is not the result of a manufacturing or material defect, the customer bears the costs of inspection, diagnostics, transport and any servicing.
Before carrying out any chargeable repair, the customer will be informed of the costs in advance.
26. PROFESSIONAL INSTALLATION
A large part of Digital Elektronik d.o.o.'s range consists of professional electronic components for vehicles and industrial use.
Many products require professional installation to work correctly.
The provider recommends that installation be carried out by:
- authorised service technicians
- auto electricians
- professionally qualified persons.
Incorrect installation may cause:
- product failure
- damage to the vehicle
- damage to the electrical wiring
- incorrect operation of systems.
In such cases the provider is not liable for the damage incurred.
27. PRODUCT COMPATIBILITY
The customer is responsible for choosing the appropriate product.
Before purchase, they must check:
- the vehicle model
- the year of manufacture
- the chassis number (VIN), where necessary
- the manufacturer's technical specifications
- other conditions of compatibility.
If the customer is not sure whether a product is suitable, they should contact the company's technical service before ordering.
28. LIABILITY OF THE PROVIDER
The provider is liable for the accuracy of product data to the greatest possible extent.
Product photographs are symbolic and may differ from the actual appearance of the product.
Manufacturers may change technical specifications without prior notice.
The provider is not liable for:
- an incorrect choice of product by the customer
- incorrect installation
- unprofessional use
- damage caused by incorrect fitting
- indirect business damage
- loss of profit
- production downtime
- loss of data
- damage caused by incorrect use of electronic components.
The provider's liability is limited to the amount of the actually paid purchase price for the individual product, except where the law provides otherwise.
29. FORCE MAJEURE
The provider is not liable for delays or non-performance of contractual obligations due to events beyond its control.
Force majeure includes in particular:
- natural disasters
- fires
- floods
- epidemics
- wars
- strikes
- production disruptions
- supply disruptions
- logistics constraints
- information system outages
- measures by state authorities.
During the period of force majeure, delivery times are extended accordingly.
30. INDUSTRIAL AND BUSINESS CUSTOMERS (B2B)
The provisions on the right of withdrawal that apply to consumers do not apply to legal entities, sole traders and other business entities, unless otherwise agreed in writing.
Business customers must inspect the goods immediately upon acceptance and report any obvious defects in writing no later than eight (8) days after receiving the goods.
For B2B deliveries the provider is not liable for:
- indirect business damage
- lost profit
- production downtime
- the costs of disassembly or re-installation
- loss of data or revenue.
Industrial customers are responsible for the correct use of products in accordance with the manufacturer's technical documentation and for compliance of use with applicable technical and safety regulations.
31. DATA PROTECTION
Digital Elektronik d.o.o. processes personal data in accordance with:
- Regulation (EU) 2016/679 (GDPR)
- the Personal Data Protection Act (ZVOP-2)
- other applicable legislation of the Republic of Slovenia.
Data are collected exclusively for the purposes of:
- order fulfilment
- delivery of goods
- issuing invoices
- communication with customers
- handling complaints
- fulfilling legal obligations
- sending notices and newsletters, where the customer has given the appropriate consent.
The company processes only those personal data that are necessary to carry out a particular procedure.
Personal data are not sold to third parties.
Data may be disclosed only to contractual processors where this is necessary to fulfil an order (for example delivery services, payment service providers, an accounting service or IT service providers), who are bound to protect personal data.
Individuals have the right to:
- access their personal data
- rectify inaccurate data
- erase data where there is no longer a legal basis for their processing
- restrict processing
- data portability
- object to processing
- withdraw consent for processing where processing is based on consent.
Requests may be sent to info@digielektronik.com.
32. COOKIES
The website uses cookies to ensure proper functioning, improve the user experience and analyse site traffic.
The following may be used:
- essential cookies
- functional cookies
- analytical cookies
- marketing cookies.
On first visiting the website, the user can choose which types of cookies to allow.
More detailed information is published in the Cookie Policy.
33. INTELLECTUAL PROPERTY
The entire content of the website www.digielektronik.com is protected by provisions on copyright and other intellectual property rights.
This includes in particular:
- photographs
- logos
- product descriptions
- technical data
- catalogues
- documentation
- graphic design
- software
- texts.
Without the prior written consent of the provider, the following are not permitted:
- copying
- reproduction
- distribution
- public publication
- adaptation
- commercial use of content.
The trademarks of individual manufacturers are the property of their holders.
34. EXPORT CONTROL AND ECONOMIC SANCTIONS
All deliveries by Digital Elektronik d.o.o. are subject to the regulations of the Republic of Slovenia, the European Union and other applicable regulations on export control, embargoes and economic sanctions.
The customer undertakes to:
- not export products to countries or regions subject to export prohibitions
- not supply products to persons or organisations subject to international sanctions
- not use products for prohibited military, nuclear, chemical or other unlawful purposes
- obtain all necessary permits for further export.
The provider may refuse an order or cancel a delivery without any liability for damages if there is a reasonable suspicion of a breach of export legislation.
35. LIMITATION OF LIABILITY
The provider strives to provide accurate, complete and up-to-date information.
Nevertheless, it does not warrant that:
- all data will always be completely correct
- photographs will correspond exactly to the actual product
- manufacturers will not change technical specifications without prior notice.
The provider is not liable for:
- loss of data
- loss of revenue
- loss of profit
- business interruption
- damage caused by incorrect installation
- damage caused by incorrect use of products
- damage caused by the use of products contrary to the manufacturer's instructions.
The provider's liability is limited to the amount of the purchase price of the individual product, except in cases where the law provides otherwise.
36. CHANGES TO THE GENERAL TERMS
Digital Elektronik d.o.o. reserves the right to change these general terms without prior notice.
Changed terms take effect on the day of publication on the website www.digielektronik.com.
For an individual order, the general terms published on the day the order was placed apply.
37. OUT-OF-COURT CONSUMER DISPUTE RESOLUTION
Digital Elektronik d.o.o. strives to resolve any disputes amicably.
If an amicable solution is not possible, the court with subject-matter jurisdiction in Slovenj Gradec has jurisdiction over the resolution of disputes.
Consumers may also use out-of-court consumer dispute resolution procedures in accordance with applicable law.
Information about the European Commission's platform for online dispute resolution of consumer disputes (ODR) is available on the official website of the European Commission.
38. FINAL PROVISIONS
If any provision of these general terms is invalid or unenforceable, this does not affect the validity of the remaining provisions.
For all matters not regulated by these terms, the applicable legislation of the Republic of Slovenia applies.
These general terms take effect on the day of publication on the company's website.
kontakt. CONTACT DETAILS
DIGITAL ELEKTRONIK d.o.o.
Gačnikova pot 2
2390 Ravne na Koroškem
Slovenia
Telephone (switchboard): +386 (0)5 330 50 00
Sales: +386 (0)5 330 50 01
Sales representative / warehouse: +386 (0)5 330 50 07
Mobile phone: +386 (0)41 516 736
E-mail: info@digielektronik.com
Website: www.digielektronik.com
Registration number: 5355842
VAT ID: SI98645838
IBAN (OTP banka d.d.): SI56 0400 1004 8108 594
IBAN (Banka Intesa Sanpaolo d.d.): SI56 1010 0003 8799 122
Director: Božidar Hudopisk