Frequently Asked Questions

Find the products in the online shop, add them to your basket and proceed to checkout. You can pay by pro-forma invoice, bank transfer, credit card or PayPal. With a trade account you can also pay on open invoice with net-30 terms. Order confirmation arrives by email within minutes.

We accept pro-forma invoices, bank transfer (SEPA/SWIFT), Visa and Mastercard credit cards and PayPal. Trade-account customers may also pay on open invoice with net-30 terms. All prices are shown net of VAT; VAT is added at checkout where applicable.

Yes. Use the "Request Quote" button on any product page or contact our sales team via the contact page. Quotes are typically valid for 30 days and include volume pricing where applicable.

There is no minimum order value for standard orders. Orders below €50 (net) incur a small-handling surcharge of €5. Trade-account customers are exempt from this surcharge.

Enter your discount code in the designated field during checkout. The discount is applied immediately and reflected in the order total. Only one discount code can be used per order.

Standard shipping within Slovenia is free for orders over €150 (net); below that threshold shipping starts at €6.90. Pallet freight is available for larger, heavier orders. Exact costs are calculated by weight, dimensions and destination.

Delivery within Slovenia typically takes 1–3 business days; EU destinations usually arrive in 3–5 business days. Express orders placed before 14:00 ship the same day for next-business-day delivery.

Yes. Once your order ships, you receive an email with a tracking number and a link to the carrier's tracking page. Tracking information is also available under "My Orders" in your account dashboard.

We ship to most European countries and selected international destinations. For deliveries outside the EU, customs duties and import taxes may apply and are the buyer's responsibility. Contact us for a shipping quote to non-EU addresses.

If your shipment exceeds the estimated delivery window, please contact our support team. We liaise with the carrier and keep you updated. In rare cases of significant delay, we may offer a partial shipping-cost refund or expedited re-shipment at no extra charge.

You may return unused, resalable items within 30 days of delivery for a full refund. Items must be in their original packaging. Custom and made-to-order products are excluded. Return shipping costs are the buyer's responsibility unless the item was received damaged or incorrect.

Log in to your account, open "My Orders", select the order and click "Request Return". Alternatively, contact our support team with your order number. You receive a return-authorization number and shipping instructions by email.

Refunds are processed within 5 business days of receiving and inspecting the returned goods. The refund is issued to the original payment method. Bank-transfer refunds may take an additional 3–5 business days to appear on your statement.

Most products carry the manufacturer's standard warranty, typically 12–24 months from the date of purchase. Warranty details are listed on the individual product page. If a product fails under warranty, we arrange a replacement or repair at no cost.

Please report any damaged or incorrect items within 48 hours of delivery and include photos of the issue. We arrange a free return pickup and ship the correct replacement immediately.

You can apply online via our registration page by selecting "Trade Account". We will need your company details, VAT number and trade references. Applications are typically reviewed within 2–3 business days.

Trade-account holders enjoy net-30 payment terms, volume-based discounts, a dedicated account manager, priority support and access to exclusive product lines. You also receive early notice of price changes and promotions.

Standard trade accounts are offered net-30 terms. For established customers with a strong payment history, extended terms (net-45 or net-60) may be available on request. All invoices are issued in EUR and payable by SEPA bank transfer.

Yes. Trade accounts support multiple user seats with configurable permissions. An account admin can add team members, set spending limits and control who can place orders or view invoicing. Contact your account manager to set this up.

Absolutely. For large-volume orders or project-based procurement, we provide custom pricing tailored to your requirements. Submit a quote request with your specifications and estimated quantities, and our sales team will prepare a competitive offer.