TODO: REVIEW!!!! This page is an extract of the General Terms & Conditions, not a standalone legal document. Replace it with a proper dedicated document.
TODO: REVIEW!!!! Machine-translated draft — verify against the Slovene original before publishing.
Valid from: 10.8. 2026
The full General Terms and Conditions are available on the Terms & Conditions page.
NON-CONFORMITY OF GOODS
For consumer customers, liability for non-conformity of goods applies in accordance with the provisions of the Consumer Protection Act (ZVPot-1).
Goods are non-conforming to the contract in particular when:
- they do not match the description, type, quantity or quality agreed at purchase
- they lack the properties required for normal use of products of the same type
- they are not suitable for the particular purpose made known to the seller before purchase
- they are not delivered with the agreed accessories, instructions or other documentation
- they do not match the manufacturer's or seller's public statements, unless those statements could not have been known or did not influence the customer's decision.
The customer must notify the seller of the alleged non-conformity without undue delay and enable the product to be inspected.
If the claim is justified, the customer is entitled to require:
- free repair
- replacement of the product
- a proportionate reduction of the purchase price
- a refund of the purchase price on withdrawal from the contract
in accordance with the provisions of applicable law.
WARRANTY
For products covered by a manufacturer's or provider's warranty, the warranty terms supplied with each product apply.
The warranty period begins on the day the product is handed over to the customer.
The warranty does not apply in the case of:
- mechanical damage
- incorrect use
- incorrect installation
- use contrary to the manufacturer's instructions
- interference by unauthorised persons
- damage caused by overvoltage, moisture, fire or other external influences
- normal wear and tear of the product.
The warranty does not limit the consumer's rights arising from non-conformity of goods.
COMPLAINTS
A complaint may be filed:
by e-mail:
info@digielektronik.com
or in writing at the company's registered office.
The complaint must contain:
- the name and surname or company name
- contact details
- the invoice or order number
- a description of the defect
- photographs where possible.
The provider may ask the customer for additional information or an inspection of the product.
If the complaint is justified, the provider will act in accordance with applicable law.
SERVICE PROCEDURE
If servicing is provided for a product, the customer must follow the provider's or manufacturer's instructions.
The product must be returned:
- properly protected
- complete
- without additional damage
- together with proof of purchase.
The provider may refuse to handle a product that has been additionally damaged due to inadequate packaging.
COMPLAINT COSTS
If it is established that the complaint is not justified or the defect is not the result of a manufacturing or material defect, the customer bears the costs of inspection, diagnostics, transport and any servicing.
Before carrying out any chargeable repair, the customer will be informed of the costs in advance.