TODO: REVIEW!!!! Best-effort placeholder document — standard structure with the shop's real company details filled in and the genuine source text preserved. Sections marked [dopolnite / ergänzen / to complete] need the client's input, and the whole document requires professional legal review before publishing.
Valid from: 10.8. 2026
The full General Terms and Conditions are available on the Terms & Conditions page.
This Privacy Policy explains how DIGITAL ELEKTRONIK d.o.o. collects, processes and protects the personal data of visitors and customers of the digielektronik.com online store, in accordance with Regulation (EU) 2016/679 (GDPR), the Personal Data Protection Act (ZVOP-2) and other applicable legislation of the Republic of Slovenia.
1. Data controller
The controller of personal data is:
- DIGITAL ELEKTRONIK d.o.o.
- Gačnikova pot 2, 2390 Ravne na Koroškem, Slovenia
- Registration number: 5355842 · VAT ID: SI98645838
- Email: info@digielektronik.com · Phone: +386 (0)5 330 50 00
For any data protection matters, contact us at info@digielektronik.com. [to complete: contact details of the Data Protection Officer (DPO), if one has been appointed]
2. What data we process and for what purposes
Data is collected solely for the purposes of: fulfilling the order, delivering goods, issuing invoices, communicating with customers, resolving complaints, meeting legal obligations, and sending notices and newsletters where the customer has given the relevant consent. The company processes only the personal data necessary to carry out each individual procedure.
| Purpose of processing | Data types | Legal basis |
|---|---|---|
| Order fulfilment and delivery | Name, address, email, phone, order details | Performance of a contract (Art. 6(1)(b) GDPR) |
| Issuing and retaining invoices | Address and tax details, payment data | Legal obligation (Art. 6(1)(c) GDPR) |
| Communication and customer support | Contact details, content of enquiries | Performance of a contract / legitimate interest (Art. 6(1)(b)/(f) GDPR) |
| Handling complaints and warranty claims | Order and product data, contact details | Performance of a contract / legal obligation |
| Sending newsletters and notices | Email address, name | Consent (Art. 6(1)(a) GDPR) |
3. Recipients and processors
Personal data is not sold to third parties. Data may be shared only with contracted processors where this is necessary to fulfil an order (for example delivery services, payment service providers, accounting services or IT service providers), who are bound to protect personal data under a data processing agreement.
[to complete: list of the specific processors (delivery, payment, accounting, hosting/IT) for full transparency]
4. Transfers to third countries
[to complete: state whether personal data is transferred outside the EEA. If so, name the country and the appropriate safeguards (e.g. Standard Contractual Clauses). If processing takes place solely within the EEA, state so explicitly.]
5. Retention period
We retain personal data only for as long as necessary to achieve the purpose for which it was collected, or as required by applicable law.
- Invoices and related data: in accordance with tax law [to complete: retention period (e.g. 10 years)]
- Order and complaint data: [to complete: retention period]
- Newsletter data: until consent is withdrawn
6. Your rights
In relation to your personal data, you have the right to:
- access your personal data
- rectification of inaccurate data
- erasure of data where there is no longer a legal basis for processing
- restriction of processing
- data portability
- object to processing
- withdraw consent where processing is based on consent.
Requests can be sent to info@digielektronik.com. We respond within the period prescribed by law.
7. Right to lodge a complaint
If you believe that the processing of your personal data infringes applicable law, you have the right to lodge a complaint with the supervisory authority:
- Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec), Dunajska cesta 22, 1000 Ljubljana
- Email: gp.ip@ip-rs.si · Phone: +386 (0)1 230 97 30
You may also lodge a complaint with the supervisory authority in your country of residence.
8. Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. [to complete: brief description of key measures, e.g. encrypted connection (TLS), access control, regular backups]
9. Automated decision-making and profiling
[to complete: state whether you carry out automated decision-making or profiling. If not, state so explicitly.]
10. Cookies
The website uses cookies. Details are available in the Cookie Policy.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The version in force is always published on this page, stating the date of the last update.